The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.
About QEEQ:10.0/10
Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.
Europcar charged my credit card three times without my permission and only refunded after more than a month of repeated negotiations. The charges were explained with false reasons such as airport construction fees, late return fees, and car upgrade fees. After I provided evidence to dispute each charge, they had no choice but to refund the malicious charges. The communication process was very unpleasant, and the QEEQ representative was also very helpless. I have suggested to QEEQ to delist Europcar's models and recommend other travelers in Europe to avoid Europcar.
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