MAROOCHYDORE CAR RENTAL REVIEWS

The car was great. The lady who served us when we picked up the rental didn’t really explain why we were paying more money. I thought l’d paid everything l needed to. Apparently the extra money was to remove the excess. I wasn’t really given a choice of not doing this. On returning the car the staff member was very helpful and friendly.

They were prompt in let me know what the extra money was for. Give good discounts.

counter staff were excellent, flight was delayed they stayed back to ensure I could continue my journey as I had a three hour drive to complete that night.

not sure if the price did drop you took full amount of money and have yet to see any returned. normal practise for rental companies. it would be better to inform customers of how much time they should expect to allow once at the airport to picking up the car.

On drop off staff was not interested in checking vehicle for any damage It was my word against theirs if it was inspected later .there was no damage,the car & was brand new 300km.unable to send photos on phone

no

the car was in great condition and staff at Apex were very friendly. Especially with regards to my elderly parents getting into the mini bus

Once again it was a very easy process to book through easyrentcars. Very happy to use you!

Got an upgraded car so that was a bonus! Staff were very friendly and helpful. Due to a road closure issue for an event staff contacted me a couple of times to ensure I would be able to catch my flight in time. Good service.

Have used QEEQ quite a few times and it has always had a great rate.

We were able to do the pick up process while our luggage was being offloaded from the aircraft. Hertz staff member was helpful and courteous.

We were nervous about booking through QEEQ as we'd never heard of them. No issues, all went smoothly.

The car was ready when I arrived and this was important to me and to the reasons to hire and my circumstances. The staff were friendly courteous and easy to deal with An excellent experience!

The vehicle was everything as advertised being new, clean and very nice to drive.

I found it all very easy and user friendly.

The service was quick, and the car was as described.

Easy to use and I usually get the lowest price compared to other apps.

It”s better and easy than what I think.The price is great.I’ll use Hertz again.Thanks.

Excellent

Excellent experience

Smooth

our car hire was problem free. Easy to pick up and drop off. we didn't exactly like the features of the car (ie. automatic driver assists often braked the car when it shouldn't have) but that wasn't the fault of Hertz. However, it wasn't the car choice we had chosen, but it still didn't ruin our holiday

very easy to book online

Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.

Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz

Quick and easy pick up and return and the staff were super friendly! Could not have been a more pleasant experience.

Great booking platform and loved the price drop guarantee. Very easy to deal with and excellent response times to email queries. Would use again and have highly recommended to others.

Waited at the airport for pickup for 15+ minutes as their phone was on silent so we couldn’t let them know we had arrived to be collected. Upon being picked up from the airport they arrived in a car with no car seat for our 3 month old (which had been requested prior). Once we had been taken back to the office to sign paperwork etc a car seat was put in the car; however as he was struggling to put it in, he asked my partner if he would like to have a go at installing it. This didn’t fill me with confidence. Once at our hotel I noticed the baby seat belt straps were not looped over the safety bar at the back of the car seat - which is a huge safety issue. Overall not impressed with the service and probably would not book with them again.

The store service was excellent and communication was smooth. I had an out-of-town pickup and drop-off, and if I heard correctly, that car can use toll roads.

Exceeded expectations, Hertz were so accommodating and professional. Will definitely return.

Fantastic; I was concerned that the booking would not be recognised as it was through an agent, but it was seamless.

The car had lots of dents, scratches and paint damage but it went well and was OK for the price. Customer service was good.

Everything was very good

Excellent experience. We will be back next time. Also great pricing.

Excellent experience. We will be back next time. Also great pricing. Staff was wonderful and could not have done more. Thanks.