JERUSALEM CAR RENTAL REVIEWS

Very long time spent picking up the car

Great website!!!

Free upgrade

Keep up your good work

I waited a terribly long time for my car which is understandable because I rented it during busy season. But then after over an hour of waiting some cars of the class over the one I reserved showed up but the staff refused to upgrade me and proceeded to make me wait another full hour until my class car came. All through this last hour they kept on reassuring me that my car will arrive in just ten more minutes, just fifteen more minutes, because obviously they couldn't tell me that I will have to wait another hour. I was under the impression that the common courtesy of rental car companies is to bump you up a class if they don't have your car especially if you had already payed for it beforehand. Making you wait a bit is fine but over 2 hours is ridiculous.

Long wait for car pick up. Not navigation or toddler car seat available. Jerusalem stuff was not friendly with giving directions since we didn't have navigation when leaving. Drop off was easy and very friendly at TLV airport.

great customer service

great all round

great great

easy and quick booking

Very unhelpfull! had to wait till they got a car in stock!they gave the wrong one at first! The car always had problems starting.... it was an old piece of metal!! i was very disapointed!!!

Perfect and smooth!!!!

the car was very old and would expect better from a car rental place

The car was filthy both in and out and had more bumps and scratches on it than a dodgem car. Shocking service at collection point and shocking car. Budget should be ashamed of themselves

FRIENDLY STAFF IN OFFICE! Less so by car pick up/drop off locaition...

they even spoke english!

very good prices and coupons! will use over and over again!

There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.

Helpful staff, didn't wait long and gave a nice upgrade.

Very easy booking platform. Original booking was rejected. Easyrentcars called me immediately before I even realized. Rebooked with a different company and went smooth.

When we picked up the car (mini van as we were 6 passengers) there was a piece of trim/floor on the floor of the car just sitting there. I had to take it out to give to the staff. There were many scratches and dents and the front bumper was questionable. The car worked fine but when we hit a certain speed it sounded like we were going to lose our front bumper. They required us to have 3rd party insurance even though we were covered by our credit card and we were not allowed to rent without it. This was an additional 120$ US for 3 days.

The car was very new, and the staff's service was quite good.

Budget forced me into an upsell by telling me the car I wanted was going to be 2 hours late. I consider this a dirty trick, however the car they gave me was quite good so I can't decide if in the end I got a good deal or not.

It was impossible to deel with them! Because they didnt have any cars in and didnt want to give me an upgade!!!!!!!!!!!!!! I had to wait very long.....

great service

smooth, easy booking process

they consistently upgrade us very time we use them!

bad staf. not helpful at all... old cars with high mileage. DON'T TOUCH!!!!