FUKUOKA CAR RENTAL REVIEWS

The pickup location is right next to the subway station.

Very good

Easy to make booking with reasonable pricing. pick up and drop off location easy to find. Pick up and drop off processing step is easy just show them the reservation number.

Give more promotion and coupon to promote this good facility.

The car is better than what I booked. Bigger car and spacious. Able to accommodate 1 big and 2 medium luggages and small luggage.

The booking is easy and offer better price with insurance coverage. The customer service support was good.

Difficult to find rental counter as no sign and inside the building causing delay pick up but staff did not allow late drop off than original booking.

The car was a decent size for the price. Pick up place easy to find and airport shuttle provided. Staff were very helpful

Drop off car customer service a bit rude.when ask more questions she will show her face. We were overcharged for the petrol price at the counter. Very disappointed

Polite

Not particular on rental company but on the KEP expressway pass coverage, which is not very clearly stated.

There is no counter in the airport. We need to take a shuttle bus to domestic terminal and walk 400 meters to the car office. Otherwise we need to call the office which we don't have the Japanese telephone number. At the counter, the staff sold the car insurance even we already have had a basic one. We had to pay 3000 JPY for another basic insurance. The car is quite old and less function. GPS is the car can be used in English but difficult to find English names. Returning car is different from the pick up point, we were blamed from the staff that we returned the car at the wrong office. We had to drive to another office which near the international terminal. We were confused why the instruction told us to pick up the car at the domestic office. We will never use this company again in the future.

Good car condition

Number 1 for car rent

The car booked was supposed to be a 1.6ltr Mazda3 but car received was a Toyota Corolla 1.3lt with 70,000km on the clock. Hardly what we ordered!

None

The service was excellent, and the process was smooth and fast.

good

good

Very satisfied. The airport counter service was professional and there was a shuttle service for car pickup, which was very convenient. The handover procedures were completed quickly.

Very professional, informed me by phone due to unavailability of my car, got a free upgrade, the car is clean and in a good condition

Got a decent car, a Mazda with 65k km but in good condition. At the counter none of the (young) clerks spoke English so we used google translate... Thankfully we didn’t experience any problems during the few days we had the car, otherwise I don’t know how we would have solved them!

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early? At last about the extra rent ETC card. Why can not provide this extra service?

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early?

in the terminal it says we need to find them in the counter but there was no employee but they left a note we called but your language was hard to understand and the map is confusing , Your service needs improvement.

Got the wrong car and an old one.

I flew an international flight, but the car rental pickup point is only near the domestic terminal in Japan. So, I booked a car at the domestic terminal for convenience. However, it turned out the distance between the international and domestic terminals is quite far. The company's desk at the international terminal does not offer a shuttle to the rental point or the domestic terminal; you have to take a public shuttle on your own. When returning the car, the rental company also won't take you to the international terminal. Their service is rigid and needs improvement.