Upgraded the car model, no extra charges for now, offered free airport drop-off. There are only two pickup locations in Aqaba, but neither is at the airport or the land border crossing
I booked the car one day in advance. Upon arriving in Aqaba at 1 PM, I waited at the agreed pick-up location in the airport for three hours but couldn't get in touch with anyone. Later, I took a taxi to another pick-up location provided by customer service, but again, I waited an hour without seeing my order. Finally, at 6:30 PM, my order was found.
Free upgrade, and the pickup and return service was very friendly. However, at the end, it seemed like they overcharged by two or three hundred and I didn't follow up.
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