JORDAN CAR RENTAL REVIEWS

The order was supposed to have a full tank when picked up and returned, but the tank was empty when I picked up the car. When I returned it, there were still about two bars of fuel left, but no refund for the fuel. The actual pick-up car was a Legend, very new and performed well.

Fast and convenient

Very good. Got an upgrade to a Corolla Cross midsize SUV. The car was new with only 20,000 kilometers on it. Picked it up and returned it with half a tank of fuel. No additional fee for being 24 years old. Returning the car was quick; they inspected it and refunded the deposit on the spot.

They are the best

Thank you from my heart

Nice

Good support

Thank you avaise

Supportable thank you

The service was excellent. After arriving at the airport, I called the shop and someone came to pick me up within minutes, as the shop is very close to the airport. During the car handover, the staff was very professional, explained all the scratches clearly, and even suggested that I take a video. When returning the car, they inspected it on site and refunded the deposit immediately. Afterwards, they even provided a free ride to a nearby hotel. Excellent service!

Satisfied

Satisfied, good service attitude, efficient problem-solving.

The attitude at this location was mediocre, and the car they provided was in terrible condition. It took two attempts to start the engine. We walked to exchange some money and when we returned, the car wouldn't start. We immediately contacted the store's emergency number but no one answered. We then contacted the international rental car customer service, who failed to reach the store, and advised us to call the police! Fortunately, a helpful security guard at the bank helped us get in touch with the store's staff. The staff member said they would come right away, but we waited for two hours at their doorstep! When they finally arrived, they insisted that we had left the car lights on, but the car hadn't moved an inch! After much negotiation, they agreed to give us a car the next day at 9 AM, which interfered with our plans for the second day of our trip. Our plans for the first day were completely ruined! After further discussions, they eventually agreed to let us take a better car that was parked at the store's entrance. The car that was scheduled for 7:30 AM wasn't handed over to us until 9:30 AM. This was a horrible experience and left us with unpleasant memories of our trip!

A staff member met us at the airport exit and drove us to the rental car store. The car collection process was convenient and straightforward. We bought comprehensive insurance, and there were no additional sales pitches or conditions. We quickly set off in our car. The owner even bought us each a cup of coffee from a nearby shop. The car model was the same as the one we reserved. The return process was also very quick. Overall, this is an excellent car rental company.

The best place i rent from, support and help is very good

Provided return instructions during pickup

I booked 4WD Japanese SUV, but only left 2WD Chinese SUV...

Renting a car in Jordan can be quite tricky. At pickup, the staff carefully inspect and take photos, but during drop-off, they check unexpected areas near the bottom edges of the car. Since I didn't drive off-road and the car has a high ground clearance, it definitely wouldn't have sustained any damage, but without photo evidence, you have to take their word for it. Maybe the inspection is stricter for returning the car to a different location. Also, the car wasn't provided with a full tank; it was 1/4 full at pickup, and they don't reimburse for extra fuel upon return like some domestic rental companies do. It's hard to control the fuel level, and if it's below 1/4 on return, they'll charge for 1/8 of a tank. Lastly, regarding the credit card pre-authorization, it was charged directly instead of being a hold, and I only received the notification in the afternoon even though it was done at 9 AM. Once back in my home country, I'll have to wait 30 days to see any refund, losing out on exchange rate differences.

Satisfied

Overall quite satisfied, the pickup and return process was convenient and quick.

Average

The staff were very enthusiastic, but they kept pushing insurance on us during the process. Even though we already bought full insurance through the rental company, they still kept trying to sell us more and mentioned various hypothetical consequences.

Very satisfied. When picking up the car, I took photos using the QEEQAPP, especially of the areas with scratches. When returning the car, the staff inspected it carefully, and after showing them the photos, everything was fine.