BUDGET CAR RENTAL REVIEWS IN JORDAN

The car is great beyond my expectation

Love the low price tracking option

Excellent service

Very fast booking service.

Very good. Got an upgrade to a Corolla Cross midsize SUV. The car was new with only 20,000 kilometers on it. Picked it up and returned it with half a tank of fuel. No additional fee for being 24 years old. Returning the car was quick; they inspected it and refunded the deposit on the spot.

I rented a Toyota, but Budget gave me a terrible Baic. The acceleration was bad, and the brakes were terrible. When I returned the car, there was no one in the store, and I had to wait for 40 minutes. Extremely bad service! I will never use Budget again!

Nice

Good support

Budget doesn't really have a counter at the airport, we had to do all documents / deposit payment outside at the parking lot, which was very unusual. However it was all good at the end. The car was also OK.

They gave us a full upgrade, the car was nice and spacious but it was full of scratches (it wasn't a problem because the staff took note of the scratches when inspecting the car).

I couldn't find better option anywhere else

Great service, Perfect car.

There were couple of issues with Budget: 1) bigger but extremely slow car, low quality compared to what I have reserver: I have reserved a Toyota Yaris and I have received a Chinese car (BAIC). Even if it was bigger, it was not a very good experience. The car was extremely extremely slow uphil (and driving throurgh Petra hills I thought at some point the engine will die even if I was pressing the acceleration pedal to its maximum). 2) car didn't have full tank: Due to a previous experience when I got charged 63 euro for not bringing the car with full tank (took one car with 1/8 of the fuel, deluvered it with a bit more according to pictures and got charged) I'm not taking any car which has less then full. Here, at Budget Aqaba La Costa, tgey offered me a car again with 1/8. After more then 30 min of discussion someone from Budget came with me outside of the city to add a full tank of petrol. 3) I got instructed to put the wrong fuel: On the car it was written that I need Unleaded 92(benzin) but on the rental contract they wrote unleaded 95. In Jordan, in all petrol station I've seen, they sell only unleaded 90(~0,75 JOD/liter) and unleaded 95(1 JOD/LITER). Since in my country we don't even use 92 or 90, I didn't know it's not that bad to tank with 90 instead of 95 so I paid always more based on wrong instructions from car company. Of course they didn't refund any difference even if they have confirmed 90 would have been fine as well. 4) there were some big scratches on tge car. It took several minutes to convince them to mark it. 5) one very good aspect: initially we had reservation on easyrentcars.com with pick-up and drop off at 8 am. Due to huge rain, we decided less then 24h in advance to change the pickup and dropoff for 3 pm. Since it was pess then 24 h, we couldn't change online but an agent from online chat of easyrentcars contacted Budget and then he/she offered the direct number from Budget and Budget agreed for later pickup and dropoff, great advantage.

Great customer service trying to make an extta effort to please customers in an unexpected situation.

Terrible wait at check in ( 1h30 min of waiting ) Poor Chinese car , no power of the engine

Provided return instructions during pickup

I tought i rented a Toyota Yaris OR similar but did get a chinese car. We had some trouboe with the car break alarms. but good not read the warning messages because it was written in chinese. overal a car that was not quot strong and a bit noisy.

They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)

Service is good, the staff delivered the car directly to the airport, making pickup and return very convenient.

Free upgrade to a small SUV

The car provided was different from what I booked; it was a Beijing Automobile that I'd never heard of. The air conditioning wasn't cool, and the windows weren't tinted. When I asked the staff, they said this was the only car left. It was not the same class of car I had reserved, and the option to choose the actual car model wasn't available.

I was charged for gas at the return , and i wish if the guy who checked the car told me rather to be surprised at the counter

Budget was absolutely perfect. The pick-up process was smooth and fast, drop-off also worked very well and without any complications. We got a brand new hybrid Toyota and we were very happy with it.

Satisfied

Very satisfied. When picking up the car, I took photos using the QEEQAPP, especially of the areas with scratches. When returning the car, the staff inspected it carefully, and after showing them the photos, everything was fine.