CUZCO CAR RENTAL REVIEWS

The staff delivered the car to the airport, picked us up, and took us to the car rental company in the old town to complete the paperwork. We rented a sedan but got a small SUV that had only driven 11,000 kilometers, basically a new car. We drove it for over 600 kilometers and added 155 soles worth of gasoline. The return process was simple, and the pre-authorization was canceled on the spot. Definitely worth a thumbs up.

When we started the car pickup process, a female staff member was very pushy about selling insurance. We mentioned that we had already purchased full coverage insurance online, but she insisted on seeing the English version of the policy. After struggling to find it, we could only show her the Chinese version and explained in detail for about 20 minutes. The lady reluctantly completed the car rental procedure. Because of this forced upselling, we were unable to thoroughly check the vehicle's condition. Fortunately, we recorded a video of the car's surroundings. Our schedule was also affected that day, so we only managed to drive to a distant location, Rainbow Mountain. The roads were mostly mountainous. We had an early flight the next day, so we aimed to return the car before the store closed at 7 PM. The same female staff member was there, and she was unhappy to see the car was dirty, claiming she couldn't tell if there were any scratches. We had to wash the car's exterior temporarily. She then meticulously checked for any small scratches inside the car, which frustrated us. Such detailed inspection was not done when we picked up the car. We had to repeatedly compare the earlier videos we took with her. Luckily, we managed to show her the small scratches she pointed out using the video (some shown in the picture). Therefore, we remind everyone to record a video or take detailed photos before renting a car to avoid any issues. The last picture is for sharing. Thank you!

Cusco is an excellent car rental company, highly recommended.

I chose this rental company without hesitation as it was the only one with a rental counter at Cusco airport, according to Google Maps. However, in reality, there is no rental company at the airport. Instead, the rental staff meets you at the airport on time and holds a sign for easier identification. So overall, renting the car was fairly smooth. The service was also excellent, providing guidance and helping with the luggage. The English hotline, however, was constantly unreachable. Our flight arrived early, and being unable to reach them was somewhat concerning. Returning the car was also at the airport, with the staff collecting it there. Our return time was 4 AM, so kudos to the staff for their effort. On-site, I learned that the SIXT rental company is right next to the airport with plenty of staff at the exit, making pick-up and drop-off more convenient. When contacting the rental company, the SIXT staff were very helpful and friendly, highly recommended!