The car pickup process was quick, and we didn't have to buy additional insurance.
Returning the car was smooth as well. Although we washed the car the day before, it got dirty again on the return day due to heavy rain. I apologized because the contract stated the car should be in the same condition as when picked up, but the staff said no problem.
The car pick-up and return processes are simple. The staff is efficient and doesn't push any sales. The experience was excellent! Everything was clearly explained! The city drop-off location is convenient, with a gas station right next to it!
I booked early to pick up the car at 9 AM on September 9th, but there was no staff at the office even at 10 AM. No one answered the phone either. Finally, at 11 AM, a staff member arrived from the airport location.
There was no car rental office at the train station. We had to call the rental company from Moscow to find out, and waited at least 40 minutes for them to bring the car. There was no prior notice. Due to unfamiliar roads, we parked just a few steps away from the drop-off point and were charged a 300 ruble parking fee. Bad experience!
At Sheremetyevo Airport in Moscow, I encountered a handsome guy who spoke excellent English. He was sincere, enthusiastic, and provided efficient service. He even walked me to the parking lot exit to generate a payment card before leaving. I am very grateful and satisfied.
A deposit of 45,000 rubles was deducted on October 5th. I returned the car on October 7th with no incidents, but as of today, November 17th, the deposit has not been returned. I have sent multiple emails to Europcar customer service with no response. The after-sales service of QEEQ is also very slow. I will never choose Europcar again!
The staff at the pickup point was quite attentive and personally took us to the car lot. He carefully checked for surface issues before handing over the car and marked even minor scratches.
The address link can only use the built-in map, but it guides you to another location, which is nearly ten kilometers away from the actual rental point! Google Maps cannot be selected!
“Friendly helpful stuff, but terrible car quality and zero after-rental customer support”
About RENTMOTORS:6.0/10
The car got broken (gear system, no movement), without any cause, and had to be evacuated to a service centre. My day with important appointments was lost.
The car has been replaced but it took time and caused inconveniences, including financial ones.
My reclamation to Rentmotors stayed without any comment, neither apologies nor any suggestion for compensation.
Efficiency is relatively low. There's no 24-hour service at the airport and no staff when returning the car, you just leave the keys in a box.
Maybe this is the Russian style.
Car rental locations (incl. in-airport & off-airport)
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Car rentals at/near landmarks of Moscow
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