When we arrived at the store, they told us to go to Europcar, saying it was one company. They didn't have a pickup truck and then claimed there were no four-seaters, even though the website clearly stated there were four-seaters available. Eventually, they downgraded us to a Toyota Avanza wagon. Nothing was reliable, and their partner was quirky.
An excellent car rental company with meticulous attention to detail. The damage markings on the vehicle were clear at the time of rental, and they offer emergency assistance. We accidentally locked the keys inside the car, and the rental company arrived within an hour to help us unlock it. Their service was very friendly and attentive. It was a great overseas car rental experience. Five-star review!
We booked a Honda Civic, but ended up with a Polo, which was a bit disappointing. Luckily, we only had three people. The driving experience was fine, and the car was in good condition. The basic insurance covered everything, so we didn’t need to buy any additional insurance.
Having taken the extended insurance i was not really expecting to need it but whilst driving fom PE to East London we were most unfortunate to have the driver side window shattered by a ston. The customer service staff were extremely helpful and a replacement car was waiting at EL Airport by the time I arrived.
Very nice friendly and helpful staff at both pick up and drop off. The car had a lot of squeaks but probably more the fault of Toyota than Bidvest! Not major extra charges (speeding fines etc) at this point - hopefully that will remain the case. Would definitely use Bidvest again!
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