EXETER CAR RENTAL REVIEWS

Dislike: The car was brand new, however the interior had not really been cleaned properly.

Like: Pick up.. easy to find location.. staff was helpful.. They didn’t have the car I reserve... was offered a Vauxhall Zafira or a upgrade to MB E Class - I choose the upgrade for a reasonable price- Very comfort car to drive in long road trips.
Dislike: Car wasn’t clean inside or outside (I let this issue go as I have a very long drive ahead, the interior was dusty in parts and bird poop is baked by the sun onto car body and windscreen).. the car had a issue with one of its power window—- kept opening itself (so I need to drive back to rental office to have it fixed).. although the car had low mileage about 13,000 miles - the are signs of abuse within the car’s interior

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches

Lone female picked up late at night in in unmarked car & taken to an industrial estate, then overcharged & given a car I hadn’t booked and told there was nothing else available!

There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.

They told me to collect the car from a certain and in a certain space. The car wasn’t there and we had to scout the area looking for the number plate. The agent told us to call him if there was a problem. But he never answered the phone.

We paid in full for car and insurance at the time of booking. Once we arrived the counter staff demanded we pay another 295 pounds for the rental. They said we paid a "broker" and not them. So all together we paid over 500 pounds for our rental. This was not a good start to our holiday. We would not use them again.

ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK TO THE CREDIT CARD.

NO PROBLEMS, NO ISSUES.

In side windscreen dirty. I was surprised when asked for £1,500 ‘deposit’ from my credit card. Many would not have the capacity to accommodate that request.

Staff were very friendly but I do have 2 specific comments. They explained that this branch could only accept American Express cards via contacting another branch which I was ok with until I had to stand and listen to the guy read out all of my card details including the security code over the phone and in clear earshot of the next waiting customers. This is definitely unacceptable. We did mention it to the team before we left and they requested that we re-raise this through the feedback form. This branch either needs the same functionality as the others, a more private/secure means of transferring the card info or just to not accept Amex until suitable functionality is available. The other issue is that the shuttle appears to be a single van and we overheard they only have a single car park pass, so while the transfer is approx 10 minutes, if you just miss one, you have to wait for the return trip. We were lucky and didn’t have to wait very long but having now seen your location on the edge of Sowton, I would have to consider my times of travelling before re-booking as at peak travelling times, it would clearly take considerably longer to get to and from the airport. The team though were very friendly and explained everything clearly, just some feedback with logistics really.