WEST PALM BEACH CAR RENTAL REVIEWS

She was working by herself .No way she could serve two people together.

Yes , because I dropped off to hotel .The hotel helped get a ride to the Airport in 20 minutes.

I wish they would explain a little better the after hour drop off I would have not known how it works. Wanted to drop of car in Fort Lauderdale because my flight was canxl but there was a drop of charge so I returned the car was a little inconvenient

The car had a vibration when driving and was in need of service. I waited for 45 minutes to be picked up while every other rental car shuttle passed me by several times. This is the only rental company I have ever used where I had to provide my personal auto insurance policy information. This is another RIDICULOUS policy. I have a Sunpass account and ABSOLUTELY DID NOT appreciate being forced to pay Easyrent for Sunpass even on days i did not need one. Your toll and other policies are RIDICULOUS!! and reason enough for me NEVER to rent from Easyrent again.

The worst car rental place. Bad customer service. Hidden fees. Terrible experience. I'll boycott this place as much as I can.

The first car provided, a Toyota Rav 4, had the check engine light on as well as a warning light indicating that the collision prevention system was disabled and broken. It also advised to return the vehicle to the dealership. It continuously beeped every minute or so. Needless to say I returned the car immediately and was given a dodge minivan instead. The van’s horn did not work which is a major safety concern. Fix your vehicles! During the inspection of the van, the attendant said they were not at all concerned with small scratches on the outside, just major dents and scratches. When I returned the van, he began marking off small scratches on the front bumper. I told him that I didn’t hit anything and reminded him that he told me they weren’t worried about small scratches which is why it wasn’t on the pre-inspection. He looked at me then threw away the form and started a new one where he didn’t mark the scratches. This was nerve racking.

Did not pick up the car at the designated location

The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.

Service providers were good and truly tried to help us rectify our problems.

The suv I was given was not the one I rented I was suppose to get a gmc Tahoe and got a Nissan Armada which was Ent large enough for the cargo and people we had so we ended up having to use our own car as well as the rental not happy

the gentleman at the counter was perfect and the one driving shuttle was perfect. two people cannot not do that job. i was there a long time and so were many other people. 2 people on a shift they do everything. the price of my car for three weeks was great it ran great. my front fender was slightly hanging off. for some reason all 4 doors and truck were black taped shut at some time with all the residue still on all 5 doors.

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.

Wait was long due to short staffed, didn’t have reserved vehicle. Vehicle was damaged and dirty. The precollison system on the car was not working but was still rented.

Terrible service as they refused to give me the promised 12 passenger van. The staff at the counter said they have the 12 passenger van but reserved for higher up people. And then the manager named Gordon lied and said they don’t have any 12 passenger van. I saw several 12 passenger van in the lot and took picture of it. This is a scam.

Staff was knowledgeable and helpful. We spent little or no time waiting. The car was very nice and even bigger than we thought.

Car needed new front tires and was overdue for service

Price protector worked

Had to wait while they cleaned the car after it was delivered to me. Gas tank was nearly empty upon receipt.

For me the pick up and drop off process on the rental car went smoothly and efficient.

Online process for booking and pre-payment was simple and easy. Easirent was picked due to its low competitive price.

drop off could ave taken less time.

There were at least 10 people waiting for a car at the counter and only one rep to process car rental Had to frive to the car pick up where there was only one person to process car rental.

The wait for the vehicle was horrendous and I almost missed my interview because of it. I had even reached out to make sure I would get the keys immediately and was assured it would be a quick process. After a 25 minute wait for the shuttle I was told there was a minimum of a 30 minute wait to receive the vehicle and was given a number. If the woman in front of me hadn't switched numbers with me I would have missed my interview and it would have been a completely wasted trip from NY to FL.