ALBANIA CAR RENTAL REVIEWS

The staff at Ecovia were friendly, they gave us tips on the driving experience and provided us a number to contact if we had any issues. We were able to get in contact with him via Whatsapp and call and he was more than happy to help us.

The customer hotline was great when we weren't able to locate the local office. They were able to provide us a local number to call them.

We booked 7 seat car but Europcar couldn't provide selected car. They offered 2 small car but we choosed 1 sedan car. It was dissappointed.

Low prepaid booking and free cancellation was very good service. We can reserve car again from easyrentcars.com. Thank you.

I was told i would be getting an Audi A6 or something similar but i got a Ford Mondeo instead. When i enquired as to why. I was told its all you had.

The service during the pickup was excellent, with the staff member providing outstanding assistance. Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation. The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage. However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous. Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time". In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.

Budget was a fair company and help me to resolve any questions.

Price agreed 6 months in advance was increased from 375dollar to over 800 dollar, Terrible customer service,they said that was within T@C but couldn’t point where that is on T@C What’s the point of booking a car in advance if they have the right to increase the price. Strangling at 2 am in the morning with kids and luggage and no where to go.

On going,still early

When we arrive to surprice office, even if we did full insurance, they want to sell us again insurance. And we paid extra 75 euro for 5 days. And they said, if we dont pay they will not rent car to us. It was terrible experience with surprice services.

Your platform is easy to use.

We got upgraded so...

Clear and cut booking

love you

The car parking in Sarandë at the port is chaos. It is not allowed to drive in to the port, so I have to park my rental car illegaal before the port terminal, then bag the police if I could park for a couple of minuts, then run to the desk to find a Sicily by car representative (who offer immediate assistance to drop-off the car). It was very stressy!!

I have change the contract a couple of times for a better deal without any problems.

Fantastic!! Definitely choose them. The guy is handsome and speaks excellent English!! When returning the car, they will take you to the airport, so no need to worry or rush!!

No issue with Alamo

I mentioned needing to go to Montenegro, Bosnia and Herzegovina, and Croatia. They charged me 150 euros but only processed for Montenegro. As a result, I couldn't enter Croatia. They refunded 100 euros but are yet to process the remaining refund. The car rental company still hasn't handled it. They collected a 450 euro deposit, and it's been half a month without refunding it. This company seems like a small and disorganized outfit.

The rental store is located outside the airport, making it a bit difficult to find. The staff had a decent attitude. However, the car I rented this time is the worst I've ever gotten. The key's buttons were all missing, so I had to manually lock the car. One of the front headlights, one of the taillights, and the brake light were all not working, which are serious safety hazards! I was in a rush and didn’t notice these basic issues at the time. It was broad daylight when I picked up the car, so I didn't thoroughly check the lights. This experience has really served as a wake-up call for me!!! Also, they tried to upsell me a €90 insurance from their company, claiming it would exempt me from a €650 deposit. Since I already had full insurance from the rental platform, I declined. Luckily, they didn't force the purchase, but they did mention the deposit would take about a month and a half to be refunded.

El coche tenía la ruedas lisas, estaba extremadamente sucio y con una clara falta de mantenimiento.

The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!

Very satisfied, efficient and straightforward. No aggressive upselling of insurance when renting the car. Returning the car took just one minute to complete.

The staff was good, they were helpful, polite and kind. I would definitely rent with them again.

Na

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Good staff

Good cars