We rented two cars, and the staff were nice, even willing to wait despite our delayed pickup. One of the cars had several small scratches, but it didn’t matter since we purchased full insurance. However, for those without full insurance, be sure to point out any issues in advance. We confirmed via email beforehand that the additional driver fee was 1,495 pesos and could only be added at the store. But upon arrival, it turned out to be 20,000 pesos per person. The staff explained that adding at the store had a different price. If that's the case, why not provide a way to add it in advance? The inconsistency is frustrating.
There was a queue for car pick-up, about 20 minutes; compared to other rental companies, the queue was quite long, which also speaks to the reputation and strength of Hertz.
The staff were patient and attentive. My English is not very good, but she was able to slowly repeat the key points, write them down as she spoke, and didn't try to upsell any additional insurance. I was very satisfied.
The pick-up process was straightforward and smooth.
The drop-off process was even simpler, just handing over the keys at the parking lot. The staff asked if everything was fine and I replied that it was great with no issues. The drop-off process took only two minutes. Wonderful!
Si bien se suponía que era un Golf o similar, en el lugar nos dijeron que no contaban con ese modelo en el local, por lo que nos entregaron un sedán, ni similar al tipo de vehículo reservado que correspondía a un hatchback, tampoco nos dieron alguna solución y eso que tenían otros vehículos similares en el local, pero solo se limitaron a entregarnos uno completamente distinto a lo reservado, además no respetaron el precio y nos cobraron más sin ninguna explicación.
The car pickup process took a bit too long, almost half an hour. Returning the car was very convenient, just parked in the designated spot. The assigned car had a big dent in the door, which affected my mood during the trip.
The staff was very friendly and patient. However, I booked the car for airport pickup and drop-off on the app, but the paperwork at the store indicated it was a car dispatched from the city center, requiring an additional $50 service fee. After contacting QEEQ customer service, they said they would verify the charge. I didn't have time to wait, so I paid the fee and drove off. QEEQ customer service continued to follow up, and a few days later, I received an email stating the fee should not have been charged and that they would coordinate with the rental company for a refund. It has been over ten days now, and I'm still waiting for the refund. The actual process of picking up and dropping off the car was very convenient and quick.
“Excelente experiencia, entrega y devolución rápida, staff amable y precio imbatible.”
About CORDOBA:10.0/10
Reservé un coche alto económico que me permitió visitar las bodegas con comodidad ya que hay algunas carreteras de tierra. La entrega y la devolución fue rápida y el personal fue de mucha ayuda y muy amables.
La agencia está fuera del aeropuerto y yo no venía en avión, de haberlo sabido hubiera ido directamente a la agencia en taxi.
Si vuelvo a Argentina reservaría con ellos sin dudarlo.
About QEEQ:10.0/10
Como siempre que uso Qeeq, no he tenido problemas. Excelente servicio y precios.
Excellent customer service from Europcar Aeroparque Buenos Aires. We had to replace a broken windscreen, and Europcar both there and in Mendoza were most helpful.
Because of Coronavirus we had to return the car early, at 10 am on 17 March, so we could leave Argentina that day. We returned the car to the parking lot at the airport following instructions from local staff.
About QEEQ:8.0/10
We wanted to use price drop protector but could not find how to switch it on at the outset. However, we cancelled our original booking and rebooked at a lower price successfully.
On the day of pickup, we only drove about 30 kilometers before parking the car at the homestay, and didn't use it further. The next day, after driving for over 20 kilometers, we discovered an oil leak. The rental office insisted that it was our fault, even though there had been no collision while driving. After hours of negotiation, they finally agreed to replace the car but demanded approximately $960 for repair costs, refusing to acknowledge it was a vehicle issue. Thankfully, we had purchased supplemental insurance through the platform, which saved us from further argument with the store. This incident clearly shows that buying supplemental insurance is absolutely necessary.
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