I booked a VW T-Roc but ended up with a Skoda. The car was very new, with only over 4,000 kilometers driven. The rental desk was easy to find; you just turn a corner after arriving. Here's a tip for everyone: when picking up the car at night, I didn't pay close attention to the rims while taking photos and videos. When returning the car, the inspector found a scratch on one of the rims and documented it. I’m not yet sure if compensation is required. Fortunately, I purchased full insurance through the platform, so I'll wait to see if the car rental company contacts me about compensation. A reminder to everyone—make sure to take detailed photos during pickup to avoid future issues.
No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.
Not bad. I chose it because of the brand. The car was in good condition, but later there was a small scratch inside that I had to pay for. It most likely wasn’t caused by me, but because I trusted the brand, I didn’t pay attention to the details or take photos as evidence. I had no choice but to accept it.
The overall service is fine, but there are hidden mandatory charges. If you don't consume them, you need to pay a deposit of several thousand euros. Additionally, the costs are not transparent. This time I even encountered a car breakdown on the highway, waited for 3 hours before a replacement vehicle arrived. The replacement car wasn't better and was actually worse, not even in the same class. The store insisted it was the same class, leaving you with no choice. Overall, the experience was very poor.
The overall process was quite smooth. When picking up the car, the staff gave me two options: either not buying any insurance from the store and freezing a €3000 deposit, or buying insurance for €275 and freezing a €150 deposit. Based on others' comments about being charged extra during returns, I decided to go with the second option despite the cost. Both pickup and drop-off were very smooth, with minimal inspections. However, this made the rental cost quite high, averaging over €500 per day.
The charges were unclear. The website indicated approximately 500 euros, but I actually paid 536 euros. It wasn't the model I booked, and the car had just been washed; the mats inside were still wet. Driving this car on long trips was also quite tiring, so I felt the car rental experience wasn't great this time.
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