HUNGARY CAR RENTAL REVIEWS

Excellent, very patient during both car pickup and return.

Flight was late and I have picked up cars before in Budapest and was worried I would have to walk all the way down to the remote car park but they used their common sense and moved it to the reserve spaces by the arrivals lounge.

Pretty good and acceptable

Excellent

Very satisfied. First time traveling in Europe and everything went smoothly. The vehicle was in great condition, having only 3-4,000 kilometers on it, and it was very stable.

The car was in good condition. The staff checked it thoroughly when I returned it, which was very helpful to immediately confirm any issues. By the time I walked to the terminal, I received an SMS notification that the credit card pre-authorization had been canceled. Very efficient, good experience.

1. The store is not near the airport, located 4 kilometers away in an industrial area, in a very secluded office. See the pictures I posted. When I arrived and called, no one answered, so I had to take a taxi to the store. No one was at the store, and I had to reach out to customer service to get someone there.
2. The reserved car was not available, and they gave me an old van instead, with no Bluetooth, broken car mount, and it wouldn't start after being parked for a while. I had to turn it off and on again to get it to start. They called it an upgrade, but it was actually a downgrade, ruining my experience!
3. Hidden charges: they said there would be a 50 Euro fee for cross-country travel. The Schengen Agreement allows travel between countries, but this was not mentioned in the terms. It's really unreasonable!
4. I mentioned during rental that I wanted to return the car a day early, and they said it was fine. However, when I arranged my schedule to return, they said they were on holiday that day and I had to return the next morning at 8 AM. It's the first time I've heard of a rental company freely taking a day off with no staff, even when it's not a public holiday. They wouldn't accept the car return during their office hours. It's unbelievable!
5. When picking up the car, they said they would go to the airport, but they left me at a fork in the road. As I was not familiar with the place, and GPS was inaccurate, I had to circle around to find my way out.

In summary, after reading these 5 points, who would dare to continue renting from this company?

The service at the store was quite good.

Very satisfied

The original car had chassis issues, but upon notifying the rental company, they coordinated a replacement. The toll fees couldn't be transferred, but they provided a vehicle with inclusive toll fees.

The location of pick up was scary! The waiting time for pick up was very long

Schiller vehicles are good, pickup and dropoff are convenient. I paid a 35 Euro cross-border fee and highway fee for Hungary (covering the rental period).

Very good

Very satisfied

Very satisfied

Good

Quite good, very nice

The value for money of the car is excellent.

Easy to find. They didn't inspect the car with a light when returning it. Overall, not bad. Better than Schiller nearby.

The car was relatively new, having only driven 1500 kilometers, and its condition was good.