Not bad. I chose it because of the brand. The car was in good condition, but later there was a small scratch inside that I had to pay for. It most likely wasn’t caused by me, but because I trusted the brand, I didn’t pay attention to the details or take photos as evidence. I had no choice but to accept it.
I purchased basic insurance and, out of respect, honestly reported the damaged side mirror. After discussing with the staff, the compensation was estimated at around 280 euros. However, after returning home, I found out it had been directly raised to 980 euros, which is the exact deductible amount for basic insurance. Isn't this a scam? A side mirror for a Volkswagen Touran costing that much—how much does the whole car even cost?
I am extremely dissatisfied. I arrived on time at 9:00 to pick up the car I reserved, only to be told that the model I booked was unavailable. They said I could upgrade by paying an additional €18 per day or some other amount. I explicitly stated that if they didn't have the car and needed to change the vehicle, I agreed, but I would not pay any extra cost. The staff proceeded to prepare the paperwork without clarifying and asked me to sign it. Later, I realized that the document specified additional upgrade fees totaling over €200 in the bottom left corner, but I didn't notice it at the time and signed. The upgrade fee wasn't needed when returning the car, and I only discovered the charge on my credit card statement a week after returning home. This is outright fraud. I've rented cars in Europe numerous times, and this is the first time I've encountered such an experience. Truly disappointing!
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