Would book again!

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

When we got the car, it only had a quarter tank of fuel. After getting on the highway, it suddenly showed no fuel. We barely made it to a gas station and added 40 NZD, but the gauge didn't move much. Feeling very anxious, I added another 30 NZD, and then it showed 80%. In the end, all we did was drive from the airport to the city and back, not anywhere else. So, if I had to return it with a full tank, 10 NZD of fuel would have been enough. The rental company refused to refund the extra fuel I added, saying the reason was the boss wasn't around. So I hope you can help coordinate this.

When I placed the order, I was aware it was an old car. The car had 220,000 km on it when picked up, which was acceptable. However, the vehicle was poorly maintained; the steering pulled to the left while driving. The front tires, manufactured in 2013, had started to deteriorate with insufficient tire pressure and tread worn nearly to the bump point. I was anxious about potential blowouts on long trips. Fortunately, I was able to inflate the tires to normal levels at a gas station, and despite driving 1800 km, there were no blowouts.

All went well except, car was almost empty on pick up, no worries though, after phoning and letting staff know, it was ok to drop off car empty as well. Only trouble was drop off. No one was there at office to drive the shuttle to airport as was part of deal. After phoning staff I was promised to be shuttled to airport within half an hour. No one came, another phone call followed and a promise of 15 min. Nothing happened. Had to call UBER and pay additionally. Thought it a good thing to support smaller businesses, but gotta beware of their reliability.

One guy working in the office AND doing pick-ups and drop-offs. So he just tells everyone he's 5 minutes away, even though he is busy doing other things, including spraying the cars down. No full tank of fuel.