北爱以外に、高地の基本と回って~ ~ ~

The staff were not British, had very heavy accents, which made it hard to understand them. They were unprofessional and did not offer any explanations or suggestions. The rental cost shown was £231, but I ended up paying £780.95. They required an additional £440 for insurance (for 2 people) and £110 for a second driver. A Visa card without the UnionPay logo was needed for payment, which was a bit frustrating.

I've ordered a car with full petrol deposit and it was almost out of petrol. There wasn't any water for cleaning the mirrors

Easy as always

The price I thought I was going to pay was no where near the final price. You should be upfront on prices, because you know at the end of the day you know people are in a place where they cant say forget I’ll go somewhere else. They just want to be on their way. Also, you have to get out of the space you currently in, it is way to packed. People shouldn’t have to lug their bags to the bus because there’s no room for the bus to turn around.

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.

Very bad service. Not friendly and for deposit there were no price relation to what you got, not really any list where to so how much you pay for a deposit depending on size and brand of car. Deposit was more depending on how much they want in the moment.