Not enough staff at the reception; if there are more than two customers, there's a wait.

Very professional and efficient.

They upgraded my car and included a GPS, which was very useful. The car was in good condition, and I’m quite satisfied.

The service was excellent. Although there wasn't a staffed counter at the airport, someone met us at the agreed time. We arrived early and called to request an early pickup, which was promptly accommodated, including a free upgrade. For the return, we needed to return the car to the pickup office, where someone waited for us until 10 PM and even drove us back to our hotel. Considering the cost was much lower than other major companies, I highly recommend them.

The car's condition was excellent! It was basically brand new, and the service was five-star. Due to my carelessness, I locked the car keys inside the car in Switzerland, but the company, based in Germany, resolved it within a few hours! Thank you so much!