Caro - Frankfurt - International Airport Information, Car Rental Instructions & Policies

The car was in great condition, almost new. The staff was very friendly. We arrived at the pickup location ourselves and experienced the warm hospitality of the Germans. We returned the car at night, and they even drove us back to the airport. An excellent car rental company.

The front desk staff spoke good English, but the return staff hardly spoke any. There was no counter in the airport hall; we had to call them to pick us up.

Overall, it's quite good. The staff was very careful and thorough when handing over the car. The return process was also very convenient.

Friendly and patient attitude. Mercedes-Benz GLA260, over 5000 kilometers, very good. However, the cigarette lighter was not working, so the complimentary GPS couldn't be charged in the car. Fortunately, I had a power bank, otherwise the GPS would have been useless.

It took us a while to find the meeting point after exiting customs because the signs were not clear. However, the elderly German couple we eventually found were very nice, and the staff handling the car pick-up were also very enthusiastic. The only dissatisfaction was during the car return. We arrived at the rental company and parked the car outside. I went into the garage where I picked up the car, looking for someone to ask about a car wash before returning it. There was no one in the garage, so I walked through the corridor into the office area and encountered a very rude German employee in his 30s with glasses. He assumed I drove into the garage and harshly told me to exit the same way and come in from the front. He didn't listen to me when I tried to explain, which made me very angry. Finally, I got a chance to explain that I was just asking about a car wash and did not drive into the garage, which slightly improved his attitude. Later, during the return process, his attitude remained arrogant and cold, which was very frustrating. While I was satisfied with the other staff and the car condition, his behavior made me hesitant to rent from this company again. Additionally, on the morning of the return, we realized we didn't have the exact return address. We called the QEEQ customer service from Germany to ask for the address to be sent to our email. I didn't want to call Caro’s hotline because of a previous unpleasant experience with a cold female operator due to a car navigation issue when we first arrived in Germany. The response from QEEQ customer service was infuriating, as they told us to refer to the contract address. If that address worked, why would we need to make an international call? The pick-up and return addresses are entirely different. In the end, I reluctantly called the Caro hotline, and thankfully a male operator provided the detailed address, allowing us to return the car smoothly. Overall, I can say I was basically satisfied, but I might not rent from them again.

Pretty good! Satisfied!

Very good, except the Shuttle bus pick-up point was a bit hard to find. CARO's cars are very new and in great condition, the price is fair, and the staff are very friendly. Any small issues were handled in a timely manner. Highly recommended!

The rental location is right behind the NH hotel where we stayed, which is very convenient. The staff's service attitude is also excellent!

The service was excellent. Although there wasn't a staffed counter at the airport, someone met us at the agreed time. We arrived early and called to request an early pickup, which was promptly accommodated, including a free upgrade. For the return, we needed to return the car to the pickup office, where someone waited for us until 10 PM and even drove us back to our hotel. Considering the cost was much lower than other major companies, I highly recommend them.

Apart from the difficulty in locating the pickup point at the airport, everything else was perfect. They even upgraded us for free to a VOLVO XC60 with navigation. Very nice! The small stone collision on the car door was handled well. Overall, not bad!

When we arrived in the morning, we followed the order instructions to wait at the information center of T1 terminal for pickup. We got there around 6:30 AM, but no one was present. We spent quite some time searching for their counter and eventually had to call them, but only reached their voicemail. Around 7:15 AM, we finally got through to them, and they came to pick us up at 7:30 AM. The staff member, who was around 50-60 years old, was very nice and deserves praise. Overall, renting from a big company is better. At T2, there was a counter immediately upon arrival, unlike this time, where it wasted a lot of time and gave new tourists a poor impression.

We rented a small manual Polo from Caro. Overall, the car was in good condition, especially during flat acceleration, though it lacked some power when driving uphill. The service attitude was very good.

After we cleared customs, the CARO staff met us smoothly and arranged a Mercedes E200 for us. The car performed very well. We are very satisfied. Apart from the usual rental fee, an additional 200 Euros was pre-authorized, which they said would be refunded if everything was in order.

Great company with quick and convenient procedures, very responsible.

Timely delivery, excellent car condition, and very professional staff!

Picking up and returning the car was very convenient, and the paperwork was processed quickly.

Very enthusiastic service. They even helped set up the car's navigation system. The car was in excellent condition, having only driven about 3700 kilometers when we picked it up.

There is no counter at the airport. Luckily, I was able to run into the delayed car delivery agent when I returned. The car was upgraded to an SUV and had built-in GPS, but there were some minor issues such as the tire sensor, which kept giving warnings. The speed was also limited to 190 km/h, which is a bit disappointing in Germany. Other than that, everything else was fine.

Their service is impeccable. When we exited the airport, there was someone holding a sign with my name on it waiting to pick us up, which made us feel very welcomed. The person who picked us up was an elderly man, with limited English, but he patiently communicated with us until we understood everything. The car was almost new, and driving it was an excellent experience! When we returned, someone picked us up again. This time, the elderly man didn't speak any English. We just asked 'OK?' and he responded 'OK!' and we were on our way. Haha. Very good experience.

The company is excellent, and the staff are patient and responsible.

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Overall satisfied, but didn't get the reserved model.