Overall satisfied, but didn't get the reserved model.

Their service is impeccable. When we exited the airport, there was someone holding a sign with my name on it waiting to pick us up, which made us feel very welcomed. The person who picked us up was an elderly man, with limited English, but he patiently communicated with us until we understood everything. The car was almost new, and driving it was an excellent experience! When we returned, someone picked us up again. This time, the elderly man didn't speak any English. We just asked 'OK?' and he responded 'OK!' and we were on our way. Haha. Very good experience.

Timely delivery, excellent car condition, and very professional staff!

After we cleared customs, the CARO staff met us smoothly and arranged a Mercedes E200 for us. The car performed very well. We are very satisfied. Apart from the usual rental fee, an additional 200 Euros was pre-authorized, which they said would be refunded if everything was in order.

The front desk staff spoke good English, but the return staff hardly spoke any. There was no counter in the airport hall; we had to call them to pick us up.