10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Good attitude, no extra upselling, and easy car pickup.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The staff was friendly and didn't try to upsell. Picking up the car was also convenient.
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.
Read More >Lawrence Christie
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Pretty good.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
AVIS offers a good car rental experience. Very convenient and quick.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The car was in great condition, the counter was easy to find, and the service attitude was excellent
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Did not get the desired vehicle model.
Read More >Archibald Samuel
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The customer service is very enthusiastic.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The service quality was quite good
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The pick-up and drop-off procedures were very convenient, and the car was in excellent condition. It was a new car with only 3000 kilometers, and being a diesel car, it was powerful and fuel-efficient. We only spent less than 200 euros on diesel for 2200 kilometers. The seven-seater was spacious for five people, and the luggage space was ample, making it perfect for long trips.
Read More >Cherry Zephaniah
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Not bad
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Good service, patient and not pushy about selling extra insurance.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
It's crucial to buy full insurance due to fraudulent behavior concerning car damage. No damage was noted at pickup, no collisions occurred during the trip, but they claimed the rear was rear-ended and there were many scratches at return, asking for €1698 in compensation. The loss would have been significant without full insurance.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
The rental price was displayed as 314 euros during booking, but the actual charge was 415 euros. An additional driver cost 70 euros more. Why wasn't this information provided earlier? And what is the extra 30 euros for? It feels like they may have overcharged us.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The service was actually quite good. They patiently answered our questions, and there were staff members at the pickup point.
Read More >Kimberley Howell(s)
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The service is very standardized, but during peak seasons the car model might not be the one you selected.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The reserved Golf was not available, so I was given a diesel Nissan Juke. The car was in good condition, had good handling, and was fuel-efficient. Avis's car pick-up and drop-off at the airport were quite convenient, and their service attitude was decent, though the wait time when picking up the car was a bit long.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Very good, the car was new and the entire trip went smoothly. The only issue was that I had to wait at the rental counter in Frankfurt airport, and the process was a bit slow.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Satisfied
Read More >Lewis Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Good company
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
Inconvenient
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
QEEQ is a great company with excellent service. I've chosen them for my international trips over the past few years.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The process was very fast.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The person in charge was arrogant.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
There were no obvious signs for the parking lot location, which was the only downside. The car's performance was good, and the service was also satisfactory.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Price increase for upgrades, pressured into full insurance, paid 150 euros more than online booking
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
The car was fine, but the German lady at the rental office was extremely grumpy. Just arriving in a foreign country and not yet accustomed to the English environment, I was slow to respond, and she was incredibly impatient. She misread my order and I had to argue with her for over half an hour until another employee came and sorted out my order. Due to the additional half-hour, I was charged for an extra day of rental. I asked for a refund through the rental platform, and also disputed the charge with my credit card company. When neither route seemed to work, the rental company proactively refunded me for the extra day. Lifelong fan of this rental platform.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Smooth pick-up process
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Picking up the car at the airport was very convenient, and the staff were really nice. Everything went smoothly.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Avis at Frankfurt Airport is too bad! They really disappointed me. They destroyed my trust by charging me double insurance without any consultation, didn't explain anything, and didn't show me the contract. They just asked for my credit card and charged me 1500 Euros. Afterwards, despite many calls, they refused to correct it. Even Avis Landau called and emailed them, but Avis at the airport was still unwilling to correct their mistakes and didn't return the extra money to me. I had to drive 200 km to the airport Avis to cancel the old order, but even then, their bad service was evident again. They asked me to wait and didn't return the extra money, which really disappointed me. AVIS was very disappointing. They damaged the trust customers had in them. I had already informed them that I had bought full insurance in China through QEEQ, but they still charged me for another full insurance and refused to refund. They charged my credit card 1500 Euros. Resolving this issue took me several days and a lot of energy. Over the phone, they were indifferent and unwilling to solve the problem. In the end, I had to drive to the site to resolve it, which severely affected my overall good mood throughout the trip!
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
They provided a Kuga, which I later realized was the same as the Ford Escape that's recently been released in our country.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Pretty good and very convenient
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
It was okay
Read More >Harley Marcellus
Frankfurt
2 /10 Poor
Reviewed: Saturday, December 28, 2024
Logged into the 'Zuzuche' website in China to pre-book a Mercedes-Benz C-Class four-door five-seat car and already paid (rental prices vary by car). On July 18, 2018, when picking up the car at the car rental counter in Frankfurt Airport, the German staff told us that no Mercedes-Benz was available and offered a BMW 3 Series four-door five-seat as an alternative, showing it on a computer screen. After confirming multiple times, we agreed to accept the alternative. Additionally, the staff tried to upsell a Volvo SUV, which we declined. When we went to the parking lot in Frankfurt Airport (about a ten-minute walk) to pick up the car self-service, we found it was actually a Skoda four-door five-seat. We returned to the counter to inquire, and the staff again said no Mercedes-Benz was available and only the Skoda was offered. We sternly pointed out, 'We rented a Mercedes-Benz as shown available on the website and paid for it. Therefore, the company should provide a Mercedes-Benz or give a reasonable explanation for why not, obtain our consent to provide an equivalent or higher-class car, and assume corresponding breach responsibilities. Additionally, claiming falsely that a BMW 3 Series would be provided is an attempt to deceive us. We demand a reasonable explanation and solution.' The staff then took out a key to a Mercedes-Benz from a drawer within two minutes without explanation. We successfully retrieved the car ourselves (a 2017 Mercedes-Benz C-Class 180 four-door five-seat car). Upon inspection, this was the only Mercedes-Benz in the dedicated parking area for the rental company at Frankfurt Airport, and it was a new 2017 model.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very good
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Dissatisfied
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Excellent service
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
Booked a Mercedes, got a Ford
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
They switched to a smaller car, which is highly irresponsible!
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The queue time was quite long, but everything else was good
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The pick-up process was quite fast, and they gave us a Skoda. The car was new and had great performance.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
It was convenient to pick up the car following the signs at Frankfurt T1. I switched to a VW Golf DTI which was a bit more expensive but worth it. Drove up to 200 km/h, thrilling! Returning the car was a bit tricky with the GPS, easier to follow the airport signs, T1 arrival, then follow the car rental directions.
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
It was okay, but I had to buy additional insurance on arrival.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Fast and attentive service
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Scam company! They charged me an extra day's rent for arriving an hour early. They silently added insurance without informing me. In the end, they charged an extra 200 Euros, which is over 2000 RMB!
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
1. The breakdown and origins of each fee were unclear. I never received the contract after picking up the car. They said they'd email it in 3-4 hours, but I never got it. The detailed invoice was only provided when returning the car, and it wasn't clear enough;
2. We booked a Volkswagen, but they gave us a CUPRA at the same price, despite having reserved the Volkswagen well in advance and arriving on time. The car rental company switched our car under various pretexts, which was unreasonable and resulted in extra costs;
4. On the return day, the car was fully refueled and had no issues, yet the invoice included a full tank refueling charge...
5. We only agreed to the full insurance, an additional driver fee, and the cross-border fee for driving out of Germany. No other charges should have been applied. Besides the 5200 RMB for the rental, my credit card was overcharged by an additional 8000 RMB, with excessive extra fees.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Picking up the car took some time due to the registration process, but returning it was quite fast.
Read More >Lindsay Smollett
Frankfurt
2 /10 Poor
Reviewed: Saturday, December 28, 2024
I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
The pickup staff kept pushing sales, very annoying.
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
Does not offer rental models, long waiting time
Read More >Leonard Clark(e)
Frankfurt
4 /10 Average
Reviewed: Saturday, December 28, 2024
A small pebble caused a tiny dent the size of a fingernail, and they charged 464 euros for the repair! They also claimed it was the lowest possible fee! They initially agreed to a 10 euro daily upgrade fee, but upon return, they insisted on 20 euros per day!
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Very good, right inside the airport. The queue was a bit long and the efficiency was a bit low, but overall it's very impressive.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
Avis's service was good, but they were slow.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Unauthorized charges! Lots of after-sales issues, multiple passive charges without reason! Tons of errors!
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
1. Delayed car pickup with a bad attitude.
2. Numerous after-sales issues after returning the car, especially when booking through a third-party platform. They shirk responsibility and make unfounded charges, repeatedly charging misconduct service fees without any proof.
3. Many hidden issues: firstly, due to the domestic rental platform acting as a middleman, and secondly, neither the rental platform nor Avis could provide sufficient evidence for the so-called violations and violation management fees. Users are inexplicably charged on their credit cards! There is no way to complain or appeal!
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
Forced upgrade, unhappy
Read More >Beverly Meredith
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Convenient
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Very slow
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
We had already purchased insurance and paid all rental and insurance fees in our home country.
However, the German rental company added their own insurance at the counter without clearly informing us. They only mentioned the additional cost when we returned the car.
Germans tend to add their own insurance based on their understanding, and it can be quite expensive.
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
Previous rental did not include insurance. The Avis staff added insurance without informing us. Be cautious of this pitfall when renting a car.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Both pick-up and drop-off were very convenient.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Overcharged but didn't explain it. Charged my credit card without permission.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Excellent
Read More >Jason Burne-Jones
Frankfurt
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Great and very convenient.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The service attitude is good, and the explanations are very detailed.
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