Germany, Austria, Switzerland, Belgium

Previous rental did not include insurance. The Avis staff added insurance without informing us. Be cautious of this pitfall when renting a car.

1. Delayed car pickup with a bad attitude. 2. Numerous after-sales issues after returning the car, especially when booking through a third-party platform. They shirk responsibility and make unfounded charges, repeatedly charging misconduct service fees without any proof. 3. Many hidden issues: firstly, due to the domestic rental platform acting as a middleman, and secondly, neither the rental platform nor Avis could provide sufficient evidence for the so-called violations and violation management fees. Users are inexplicably charged on their credit cards! There is no way to complain or appeal!

Scam company! They charged me an extra day's rent for arriving an hour early. They silently added insurance without informing me. In the end, they charged an extra 200 Euros, which is over 2000 RMB!

Inconvenient

The car was in great condition, the counter was easy to find, and the service attitude was excellent