Germany, Belgium, Netherlands

The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

The queue time was quite long, but everything else was good

They provided a Kuga, which I later realized was the same as the Ford Escape that's recently been released in our country.

There were no obvious signs for the parking lot location, which was the only downside. The car's performance was good, and the service was also satisfactory.

Did not get the desired vehicle model.