I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

Excellent service

Satisfied

AVIS offers a good car rental experience. Very convenient and quick.