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From other countries or regions
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Live chat Email us Service Code: 7334176000
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7334176000
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Reviewed: Tue, Nov 20, 2018
About AVIS: 2.0 /10
I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

Relevant Reviews on AVIS Frankfurt Airport

Bard Collins

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Reviewed: Sat, Dec 17, 2022
About AVIS: 2.0 /10
Unauthorized charges! Lots of after-sales issues, multiple passive charges without reason! Tons of errors!

Caroline Polly

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Reviewed: Sun, Oct 29, 2017
About AVIS: 6.0 /10
Inconvenient

Zara Wyat(t)

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Reviewed: Tue, Aug 19, 2014
About AVIS: 8.0 /10
Very good, the car was new and the entire trip went smoothly. The only issue was that I had to wait at the rental counter in Frankfurt airport, and the process was a bit slow.
About QEEQ: 10.0 /10

April Daniel

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Reviewed: Tue, Mar 29, 2016
About AVIS: 2.0 /10
Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.

Madge Walter

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Reviewed: Thu, Oct 22, 2015
About AVIS: 4.0 /10
When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.
About QEEQ: 10.0 /10

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