Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!

The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

Previous rental did not include insurance. The Avis staff added insurance without informing us. Be cautious of this pitfall when renting a car.

Extremely satisfied

Did not get the desired vehicle model.