The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

Booked a Mercedes, got a Ford

Picking up the car at the airport was very convenient, and the staff were really nice. Everything went smoothly.

Did not get the desired vehicle model.

Good attitude, no extra upselling, and easy car pickup.