Smooth pick-up process

Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.

The rental price was displayed as 314 euros during booking, but the actual charge was 415 euros. An additional driver cost 70 euros more. Why wasn't this information provided earlier? And what is the extra 30 euros for? It feels like they may have overcharged us.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.

Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.