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Live chat Email us Service Code: 5369884309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5369884309
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Nande

Reviewed: Thu, Aug 9, 2018
About AVIS: 2.0 /10
Logged into the 'Zuzuche' website in China to pre-book a Mercedes-Benz C-Class four-door five-seat car and already paid (rental prices vary by car). On July 18, 2018, when picking up the car at the car rental counter in Frankfurt Airport, the German staff told us that no Mercedes-Benz was available and offered a BMW 3 Series four-door five-seat as an alternative, showing it on a computer screen. After confirming multiple times, we agreed to accept the alternative. Additionally, the staff tried to upsell a Volvo SUV, which we declined. When we went to the parking lot in Frankfurt Airport (about a ten-minute walk) to pick up the car self-service, we found it was actually a Skoda four-door five-seat. We returned to the counter to inquire, and the staff again said no Mercedes-Benz was available and only the Skoda was offered. We sternly pointed out, 'We rented a Mercedes-Benz as shown available on the website and paid for it. Therefore, the company should provide a Mercedes-Benz or give a reasonable explanation for why not, obtain our consent to provide an equivalent or higher-class car, and assume corresponding breach responsibilities. Additionally, claiming falsely that a BMW 3 Series would be provided is an attempt to deceive us. We demand a reasonable explanation and solution.' The staff then took out a key to a Mercedes-Benz from a drawer within two minutes without explanation. We successfully retrieved the car ourselves (a 2017 Mercedes-Benz C-Class 180 four-door five-seat car). Upon inspection, this was the only Mercedes-Benz in the dedicated parking area for the rental company at Frankfurt Airport, and it was a new 2017 model.

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Carl Hobbes

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Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.

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