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+1-8007618913
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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
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+51-17009061
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2354358060
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2354358060
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Reviewed: Mon, Aug 22, 2016
About Alamo: 2.0 /10
Alamo社はEnterprise社と共用のカウンターで、全体的なレンタカーの過程と車の運転は悪くなかった。RAV4を予約していた車がなかったので、レンタカー会社がMecedez Benz Vを交換してくれた。とても広い。しかし、車を返す時に比較的に大きな問題が現れて、通常車を取る時に車両の外観を検査しないため、特に細かい傷は、車を返す時に女中はエンジンの上に1つ細かい10cmの傷があることを検査して、詳しく見ないでまだ分からない。それから1000ユーロをかけると言って、契約上1000元のDeductableの保険があります。私は彼女と長い間言い争って、この傷が私の車の傷なのか、それとも本来の車の傷なのかを証明することができなくて、結局結局役に立たなかった。彼女はまず1000ユーロを口にして、実際に返してもらうと言った。先週戻ってきたとき、クレジットカードは1000ユーロの減額されていた。——Enterprise(Alamo)社が故意に顧客を騙す行為だと思いますが、レンタカーを借りる時に詳しく説明していません。非常に怒る Alamo use the same reception desk as Enterprise company,the reception is very hospital and changed a Mecedes Benz V car which is big enough to put all our luggages inside. Overall process of renting and getting car is very impressive and efficient. But Ifaced a big problem when return the car. There observed a slight scratch around 10mm length on the front engine cover. Then the reception lady said I had to pay 1000 Euro since I bought a 1000 Eurodeductable insurrance. I argued with this lady for a while since no evidence to prove the scratch took place because of me or it existed when I receive the car. because based on the experience,I never check all the car surface so detailed even for a slight scratches. But the lady insist to deduct 1000 Euro,and I received the paid record of 1000 Euros from my credit card last week.——It」s a significant cheat and deceived by Alamo or Enterprise company I think,because the lady never explain to us about this for the insurrance for details and never check the surface details of the car. Very angry about this…
About QEEQ: 10.0 /10
it ' s my colleague rent carザ・ダラットアットthis web、i have no idea for the experience . she told me it ' s quite convenient、I believe so but the description or explaination for the risk is not enough I think. Since my colleague don」t know the difference of those insurrance.thanks !
Toyota RAV4 or similar

Relevant Reviews on Alamo Frankfurt Airport

Mabel Fielding

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Reviewed: Thu, May 16, 2024
About Alamo: 10.0 /10
10 points
About QEEQ: 10.0 /10

Augus Toby

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Reviewed: Tue, Oct 10, 2017
About Alamo: 6.0 /10
I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.

Neil Margaret

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Reviewed: Tue, Nov 14, 2017
About Alamo: 2.0 /10
When we picked up the car, we clearly told the staff that we had already purchased the additional full insurance and did not need to buy it again. The staff wrote the rental agreement very poorly and we couldn't make out the details. When returning the car, we were informed that we had been charged for the full insurance. They told us to call their service phone number to resolve the issue, as such matters are not handled on site. Since we were in a hurry to catch a flight, we had no choice but to accept. Very unsatisfied, will not rent from this company again. Will prefer to rent from bigger companies like Hertz, even if it costs more.

Sidney Zimmerman

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Reviewed: Sun, Apr 3, 2016
About Alamo: 4.0 /10
Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.

R.Brown

View more >
Economy | Volkswagen Polo 2 Doors or similar
Reviewed: Sun, May 26, 2019
About Alamo: 9.0 /10
We weren't told where to drop off the car so assumed it was where we had picked it up from. However when we got there we were told we should have seen a big sign telling us where to drop it off but we hadn't seen it. It also wasn't very clear as to what fuel the car took, there was no indication on the fuel cap and it wasn't obvious on the paperwork.
About QEEQ: 9.0 /10

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