There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

We had booked a SUV and when we go to the counter we were told they do not have it. We were given a mini van. The car was horrible and did not even have a charging spot. After persuading the staff we were asked to come the next day to get the SUV. It was a long drive for us with all the traffic. This spoilt our vacation.

We expect better service and the booking site should also ensure that the type of car booked is available at the site.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!