Picking up and returning the car during working hours is very inconvenient because there's never anyone at the store! I bought full insurance and returned the car with a full tank, but they still charged me extra fees! This issue hasn't been resolved yet! The Hertz staff said: We are Finnish, you have to trust me! But I ended up being charged dozens of euros extra upon returning the car. Fortunately, I took videos and photos during both pickup and return. However, the store hasn't replied and the phone is unreachable! This is the first time I dislike a brand so much because of an experience at one location!

Very satisfied

The store staff were professional and very patient, providing multiple suggestions about insurance options for our reference.

The flight was delayed, and there were no staff at the office when I arrived. After calling them, I had to wait for over ten minutes for someone to show up. I rented an SUV, but the rental company gave me a V60 wagon instead. The rental company was very poor.

My flight was delayed and I didn't arrive until 11:30 PM. To my surprise, Hertz still had staff available. After presenting my name and driver's license, and due to the fact that my reserved V40 was unavailable, they upgraded me to a BMW 520 for free. I was able to rent the car in less than five minutes. Very satisfied.