Staff and Car Were Amazing, Policies are Tough to Swallow

CarrieJH

United States

Reviewed: Thu, Sep 6, 2018

About Routes: 8.6 /10

Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Intermediate SUV | Kia Sportage or similar

1 days rental

Relevant Reviews on Routes Chicago Airport

K.Chan

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Thu, Oct 24, 2019

About Routes: 8.3 /10

So far so good.

About QEEQ: 9.0 /10

D.NORMAN

United States

1 days rental

Economy | Kia Rio or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Tue, Sep 24, 2019

About Routes: 5.7 /10

Should have been told in the email that outlined process that there would be a van, that it was offsite. No one we asked at the O’Hare car rental area recognized the co from email. Lost a lot of time trying to figure it out.

D.Hawthorne

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Tue, Jun 4, 2019

“They didn’t have the car I paid for, instead they stuck me with a gas wasteful V8 Auto all black.”

About Routes: 8.0 /10

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

About QEEQ: 9.0 /10

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.

D.Le Fevre

United States

1 days rental

Economy | Toyota Yaris or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Tue, May 21, 2019

“I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.”

About Routes: 7.7 /10

I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.