Very satisfied

The store staff were professional and very patient, providing multiple suggestions about insurance options for our reference.

The company secretly added extra insurance charges without informing the customer. They used chat and credit card issues to distract the customer and trick them into signing the contract. This is a deceitful company!

The process was very convenient and the service was excellent. They even paid fines for me in other countries, saving me a lot of trouble.

Pretty good, but picking up the car after business hours requires an extra fee of over 30 euros. The location where we picked up the car operates until 8 PM, and after this time, you need to go to the regular pick-up counter. Although the counters are very close to each other, it can be hard to find without specific instructions. We found it by accident. Of course, you could probably find out by calling the rental company.