The car was pretty good.

Pretty good.

No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!

It was my first time driving abroad, and I chose Eurocar. It was a terrible experience. When we arrived at the store at the scheduled time, the staff told us they didn't have the car we reserved, not even a similar one. They wanted me to pay extra to upgrade to a Benz C-class. The staff were not proactive in solving the issue. After several communications, they finally suggested we switch to a Golf, misleading us by saying it had more space than the Benz B180 we originally booked. To save time, we had no choice but to take the Golf, which only reduced the rental fee by 300 RMB for the seven days. It was an especially frustrating rental experience.

Exceeded expectations and resolved all of the issues which were outside of their control

Really helpful service with phone support. Great!