1. The reception told me that a petrol version car could only go 200 miles on a full tank, whereas a diesel one could go 500 miles. They persuaded me to upgrade to diesel for 60 Euros. When I got to the parking lot, the staff handed me a beat-up 9-seater Volkswagen diesel. I said I had chosen a Mercedes, but they told me that was the only car available in the same class. I was scammed out of 60 Euros. The fuel cap of this car was broken, and it wouldn't close properly. Throughout my trip, many kind locals tried to warn me in various ways, including making me pull over on the highway. 2. Upon returning the car, I was told that I would be charged extra for exceeding 100 miles per day, which was not mentioned during the rental process. Luckily, I had a Chinese friend from the UK with me, and the staff waived the fee.

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

The deposit was very high.

it took awhile when pick-up a car due to manual filling the form. but with the helpful staffs , i have nothing to complaint.

so excellent, everyting perfect for me. will go no other company

The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.