I booked the car a few days before the trip and received SMS reminders and messages on WeChat. However, I still had to wait at the airport for over an hour to get the car. Although the rental company apologized multiple times, I feel it wasted my time. I hope this aspect can be improved.

Except for the car being a bit old, everything else was great. Reliable service.

Excellent service attitude, 100 thumbs up!

I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!

Like: Good service, car conditional was good