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+1-8007618913
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+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1960282326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1960282326
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Big Thumb, Langkawi International Airport Car Rental

Big Thumb 3000+ ratings, 35 reviews

Langkawi, Kedah, Malaysia

8.6 / 10 Very good

Big Thumb - Langkawi International Airport Information, Car Rental Instructions & Policies

Address

LANGKAWI AIRPORT

Telephone

+604-618 0242/ 604 -618 0152 / 0175156681

Pick-up Instructions

The Big Thumb - Langkawi International Airport car rental location is in the airport and pickup outside

The Big Thumb - Langkawi International Airport car rental staff will Initiatived provide a fixed-pickup service and no need to contact

Big Thumb does not have a physical store at the airport. A representative from Big Thumb will be meeting you at the arrival hall. If you cannot find the representative, please call 019 -473 6681; If, for any reason, you need to delay or cancel your car pick up, please call the store phone (604-618 0242) in advance to inform. Picking up the car outside business hours will lead to an additional fee of 50MYR. If you scheduled picking up the car outside office hours during the online booking, the fee is already included in your reservation confirmation.

Drop-off Instructions

Please call 019 -473 6681 to arrange a meeting to return the vehicle. If, for any reason, you need to delay your car return, please call the store phone (604-618 0242) in advance to inform. Returning the car outside business hours will lead to an additional fee of 50MYR. If you scheduled returning the car outside office hours during the online booking, the fee is already included in your reservation confirmation.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59
00:00 -08:30
08:30 -20:00
20:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in Malaysia

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
MYR 30/day
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
USD 10/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
MYR 30/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
MYR 30/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
MYR 30/day

Cross Border

To be updated

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Langkawi International Airport

Hotels

0.5 mi from Century Langkasuka Resort

0.5 mi from The Smith House

0.5 mi from Bella Vista Express Hotel Langkawi

Other Landmarks

8.7 mi from Malaysia Book Village

FIND ME A CHEAP RENTAL
Map view of Big Thumb Store Location
coordinates: 6.3424063 99.7294703

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Guest Reviews

Total points: 8.6 / 10 Very good

  • Vehicle condition: 2.1
  • Vehicle cleanliness: 2.1
  • Spaciousness: 2.1
  • Counter staff: 2.5
  • Pick-up location: 2.4
  • Drop-off location: 2.4
  • Pick-up time: 0-10 mins
  • Drop-off time: 10-30 mins
  • O.Kang

    Langkawi

    8.6 /10 Very good

    Reviewed: Friday, November 22, 2024

    Like: I got upgraded to a Toyota Vios
    Dislike: I wanted to try driving a Honda City, but got upgraded to a Toyota Vios
    Read More >
  • A.Vidales

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Like: They are very helpful. I had a flat tire and they came immediately to fix it
    Dislike: All good
    Read More >
  • Elwin Tan

    Langkawi

    8.6 /10 Very good

    Reviewed: Friday, November 22, 2024

    Like: My car was upgraded to Myvi.
    Read More >
  • S.LIM

    Langkawi

    9.4 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Like: The car is quiet new and clean.
    Dislike: no
    Read More >
  • M.Choong

    Langkawi

    8.8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Like: Price.
    Dislike: Car brakes were in very bad condition.
    Read More >
  • Sam

    Langkawi

    9 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Like: I had left my laptop on the car. Staff are very friendly and honest even though i not even notice that Return to me after I didnt realize more than an hour, call me and return to me. Very good service Car is in good condition.
    Read More >
  • Y.Lee

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Like: Good service, car conditional was good
    Read More >
  • I.Gallego

    Langkawi

    8.2 /10 Very good

    Reviewed: Friday, November 22, 2024

    Like: Wide car for carry all luggage (4 checked bags and 4 hands bag)
    Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
    Read More >
  • B.Low

    Langkawi

    9.8 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Like: Over all very Happy
    Read More >
  • Ula Eisenhower

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Picking up the car at Langkawi Airport was very convenient. Although I arrived at Langkawi in the early morning, the rental company's staff were very polite. I extended the rental by three days simply by calling QEEQ's customer service for confirmation, which was very professional and convenient. Returning the car was also very quick, just at the designated spot at Langkawi Airport, and the deposit was refunded on the spot.
    Read More >
  • John Bellamy

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.
    Read More >
  • Quentin Beerbohm

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    There were professional staff to greet us right after getting off the plane. After checking the paperwork, the car was handed over immediately. Very convenient.
    Read More >
  • Belinda Alsop(p)

    Langkawi

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!
    Read More >
  • Rosalind Black

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    We arrived at the pickup location earlier than scheduled. Initially, we didn't expect to get a car right away, but they arranged it for us very quickly.
    Read More >
  • Joyce Fowler

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Convenient and quick. Easy car pickup at the airport. Staff proactively communicated via SMS to inform me of the pickup location.
    Read More >
  • Hannah Laurie

    Langkawi

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    We spent the first two days island hopping after arriving in Langkawi, so on the third day we called to arrange a car pickup outside the airport. The service was good; for an extra fee, they could deliver the car to the hotel, which wasn't too expensive. Future renters can judge for themselves. The car was as described online, but after a while, the air conditioner broke down. We contacted them immediately, and they sent someone to fix it when we passed by the airport office. However, it still didn't work after a while, so they replaced the car that night. Overall, the service was good. A reminder for everyone, when renting a car abroad, having a phone is very important.
    Read More >
  • Kent Stephens

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    No need to enter the store, pick up the car directly at the airport. However, the car was a bit old. The battery also ran out, but a kind local helped us out.
    Read More >
  • Adolph Julius

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The car rental service had a good attitude, but their service awareness needs improvement, such as returning the car with a full tank.
    Read More >
  • Ophelia Housman

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent service attitude, simple procedures! The vehicle was in great condition!
    Read More >
  • Eden Dutt

    Langkawi

    4 /10 Average

    Reviewed: Friday, November 22, 2024

    Before departure, I added them on WeChat to ask questions but never received a single reply. I called three days in advance, and they said everything would be on time, but no one was there when we arrived at the airport. We made numerous calls and waited for over half an hour before finally getting through. From the tone, it was clear they had forgotten. We waited another 20 minutes before someone showed up. They didn't even apologize, just asked for our booking confirmation. Then we waited another 10 minutes for the car, and I had to fill out forms on the roadside. The only good point was the lower deposit, just 100 MYR in cash. The car itself was decent, but it lacked any extras like GPS. Overall, it's nowhere near as good as in Thailand.
    Read More >
  • Berton Harold

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    There was a staff member to greet us right after landing, we signed the rental agreement and got the car, the entire process took about fifteen minutes.
    Read More >
  • Monica Kent

    Langkawi

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    Extremely bad. The reasons are as follows: (1) I clearly rented a Myvi, but they gave me a Viva??? (2) The airport pickup service is very slow. We had to wait at the airport for half an hour for the pickup when we arrived; and again for more than half an hour when returning the car. (3) The staff have a bad attitude. When we complained about their delay, they responded with indifference and dismissiveness. (4) The car was extremely dirty, not only full of dust but also had a strange smell, which made me car sick on the first day. To sum up, this is the worst of the worst. I will never rent a car from this company (big thumb) again when I visit Langkawi.
    Read More >
  • Josephine Irving

    Langkawi

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.
    Read More >
  • Ben Emily

    Langkawi

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Waiting at the entrance, pretty good.
    Read More >
  • Perry Lytton

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    There is no store at the airport, but there is a dedicated person at the airport to assist with car pick-up, which is very convenient.
    Read More >
  • Tom Cotton

    Langkawi

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Received the confirmation slip quickly after placing the order and making payment
    Read More >
  • Bernie Faraday

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent service attitude, 100 thumbs up!
    Read More >
  • Asa Peg

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Good
    Read More >
  • Nora Keats

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Except for the car being a bit old, everything else was great. Reliable service.
    Read More >
  • Sheila Warren

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Reliable company, the car was quite new.
    Read More >
  • Cara Garden

    Langkawi

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.
    Read More >
  • Agnes Powell

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent experience! Picked up the car in 10 minutes, returned it in 10 minutes! Super fast! The car was also very new!
    Read More >
  • Joshua George

    Langkawi

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    I booked the car a few days before the trip and received SMS reminders and messages on WeChat. However, I still had to wait at the airport for over an hour to get the car. Although the rental company apologized multiple times, I feel it wasted my time. I hope this aspect can be improved.
    Read More >
  • Bradley Commons

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The car was delivered directly to the airport. Someone will meet you there. The procedures are simple and the pickup is fast.
    Read More >
  • Olivia Jeremiah

    Langkawi

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied
    Read More >
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