Big Thumb, Langkawi International Airport Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Big Thumb - Langkawi International Airport Information, Car Rental Instructions & Policies

Address

LANGKAWI AIRPORT

Telephone

+604-618 0242/ 604 -618 0152 / 0175156681

Pick-up Instructions

The Big Thumb - Langkawi International Airport car rental location is in the airport and pickup outside

The Big Thumb - Langkawi International Airport car rental staff will Initiatived provide a fixed-pickup service and no need to contact

Big Thumb does not have a physical store at the airport. A representative from Big Thumb will be meeting you at the arrival hall. If you cannot find the representative, please call 019 -473 6681; If, for any reason, you need to delay or cancel your car pick up, please call the store phone (604-618 0242) in advance to inform. Picking up the car outside business hours will lead to an additional fee of 50MYR. If you scheduled picking up the car outside office hours during the online booking, the fee is already included in your reservation confirmation.

Drop-off Instructions

Please call 019 -473 6681 to arrange a meeting to return the vehicle. If, for any reason, you need to delay your car return, please call the store phone (604-618 0242) in advance to inform. Returning the car outside business hours will lead to an additional fee of 50MYR. If you scheduled returning the car outside office hours during the online booking, the fee is already included in your reservation confirmation.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59	00:00 -08:30 08:30 -20:00 20:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in Malaysia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

MYR 30/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

MYR 30/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

MYR 30/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

MYR 30/day

Cross Border

To be updated

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Langkawi International Airport

Hotels

0.5 mi from Century Langkasuka Resort

0.5 mi from The Smith House

0.5 mi from Bella Vista Express Hotel Langkawi

Other Landmarks

8.7 mi from Malaysia Book Village

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Map view of Big Thumb Store Location

coordinates: 6.3424063 99.7294703

Location Images

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 2.1
Vehicle cleanliness: 2.1
Spaciousness: 2.1
Counter staff: 2.5
Pick-up location: 2.4
Drop-off location: 2.4
Pick-up time: 0-10 mins
Drop-off time: 10-30 mins

O.Kang
Langkawi
8.6 /10 Very good
Reviewed: Wednesday, January 1, 2025
Like: I got upgraded to a Toyota Vios
Dislike: I wanted to try driving a Honda City, but got upgraded to a Toyota Vios
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A.Vidales
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Like: They are very helpful. I had a flat tire and they came immediately to fix it
Dislike: All good
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Elwin Tan
Langkawi
8.6 /10 Very good
Reviewed: Wednesday, January 1, 2025
Like: My car was upgraded to Myvi.
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S.LIM
Langkawi
9.4 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Like: The car is quiet new and clean.
Dislike: no
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M.Choong
Langkawi
8.8 /10 Very good
Reviewed: Wednesday, January 1, 2025
Like: Price.
Dislike: Car brakes were in very bad condition.
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Sam
Langkawi
9 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Like: I had left my laptop on the car. Staff are very friendly and honest even though i not even notice that Return to me after I didnt realize more than an hour, call me and return to me. Very good service Car is in good condition.
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Y.Lee
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Like: Good service, car conditional was good
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I.Gallego
Langkawi
8.2 /10 Very good
Reviewed: Wednesday, January 1, 2025
Like: Wide car for carry all luggage (4 checked bags and 4 hands bag)
Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
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B.Low
Langkawi
9.8 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Like: Over all very Happy
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Ula Eisenhower
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Picking up the car at Langkawi Airport was very convenient. Although I arrived at Langkawi in the early morning, the rental company's staff were very polite. I extended the rental by three days simply by calling QEEQ's customer service for confirmation, which was very professional and convenient. Returning the car was also very quick, just at the designated spot at Langkawi Airport, and the deposit was refunded on the spot.
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John Bellamy
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.
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Quentin Beerbohm
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
There were professional staff to greet us right after getting off the plane. After checking the paperwork, the car was handed over immediately. Very convenient.
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Belinda Alsop(p)
Langkawi
6 /10 Average
Reviewed: Wednesday, January 1, 2025
I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!
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Rosalind Black
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
We arrived at the pickup location earlier than scheduled. Initially, we didn't expect to get a car right away, but they arranged it for us very quickly.
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Joyce Fowler
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Convenient and quick. Easy car pickup at the airport. Staff proactively communicated via SMS to inform me of the pickup location.
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Hannah Laurie
Langkawi
8 /10 Very good
Reviewed: Wednesday, January 1, 2025
We spent the first two days island hopping after arriving in Langkawi, so on the third day we called to arrange a car pickup outside the airport. The service was good; for an extra fee, they could deliver the car to the hotel, which wasn't too expensive. Future renters can judge for themselves. The car was as described online, but after a while, the air conditioner broke down. We contacted them immediately, and they sent someone to fix it when we passed by the airport office. However, it still didn't work after a while, so they replaced the car that night. Overall, the service was good. A reminder for everyone, when renting a car abroad, having a phone is very important.
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Kent Stephens
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
No need to enter the store, pick up the car directly at the airport. However, the car was a bit old. The battery also ran out, but a kind local helped us out.
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Adolph Julius
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
The car rental service had a good attitude, but their service awareness needs improvement, such as returning the car with a full tank.
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Ophelia Housman
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Excellent service attitude, simple procedures! The vehicle was in great condition!
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Eden Dutt
Langkawi
4 /10 Average
Reviewed: Wednesday, January 1, 2025
Before departure, I added them on WeChat to ask questions but never received a single reply. I called three days in advance, and they said everything would be on time, but no one was there when we arrived at the airport. We made numerous calls and waited for over half an hour before finally getting through. From the tone, it was clear they had forgotten. We waited another 20 minutes before someone showed up. They didn't even apologize, just asked for our booking confirmation. Then we waited another 10 minutes for the car, and I had to fill out forms on the roadside. The only good point was the lower deposit, just 100 MYR in cash. The car itself was decent, but it lacked any extras like GPS. Overall, it's nowhere near as good as in Thailand.
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Berton Harold
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
There was a staff member to greet us right after landing, we signed the rental agreement and got the car, the entire process took about fifteen minutes.
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Monica Kent
Langkawi
2 /10 Poor
Reviewed: Wednesday, January 1, 2025
Extremely bad. The reasons are as follows: (1) I clearly rented a Myvi, but they gave me a Viva??? (2) The airport pickup service is very slow. We had to wait at the airport for half an hour for the pickup when we arrived; and again for more than half an hour when returning the car. (3) The staff have a bad attitude. When we complained about their delay, they responded with indifference and dismissiveness. (4) The car was extremely dirty, not only full of dust but also had a strange smell, which made me car sick on the first day. To sum up, this is the worst of the worst. I will never rent a car from this company (big thumb) again when I visit Langkawi.
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Josephine Irving
Langkawi
2 /10 Poor
Reviewed: Wednesday, January 1, 2025
The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.
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Ben Emily
Langkawi
8 /10 Very good
Reviewed: Wednesday, January 1, 2025
Waiting at the entrance, pretty good.
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Perry Lytton
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
There is no store at the airport, but there is a dedicated person at the airport to assist with car pick-up, which is very convenient.
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Tom Cotton
Langkawi
8 /10 Very good
Reviewed: Wednesday, January 1, 2025
Received the confirmation slip quickly after placing the order and making payment
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Bernie Faraday
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Excellent service attitude, 100 thumbs up!
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Asa Peg
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Good
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Nora Keats
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Except for the car being a bit old, everything else was great. Reliable service.
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Sheila Warren
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Reliable company, the car was quite new.
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Cara Garden
Langkawi
6 /10 Average
Reviewed: Wednesday, January 1, 2025
When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.
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Agnes Powell
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Excellent experience! Picked up the car in 10 minutes, returned it in 10 minutes! Super fast! The car was also very new!
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Joshua George
Langkawi
6 /10 Average
Reviewed: Wednesday, January 1, 2025
I booked the car a few days before the trip and received SMS reminders and messages on WeChat. However, I still had to wait at the airport for over an hour to get the car. Although the rental company apologized multiple times, I feel it wasted my time. I hope this aspect can be improved.
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Bradley Commons
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
The car was delivered directly to the airport. Someone will meet you there. The procedures are simple and the pickup is fast.
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Olivia Jeremiah
Langkawi
10 /10 Excellent
Reviewed: Wednesday, January 1, 2025
Very satisfied
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