Like: Wide car for carry all luggage (4 checked bags and 4 hands bag) Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.
We spent the first two days island hopping after arriving in Langkawi, so on the third day we called to arrange a car pickup outside the airport. The service was good; for an extra fee, they could deliver the car to the hotel, which wasn't too expensive. Future renters can judge for themselves. The car was as described online, but after a while, the air conditioner broke down. We contacted them immediately, and they sent someone to fix it when we passed by the airport office. However, it still didn't work after a while, so they replaced the car that night. Overall, the service was good. A reminder for everyone, when renting a car abroad, having a phone is very important.
We arrived at the pickup location earlier than scheduled. Initially, we didn't expect to get a car right away, but they arranged it for us very quickly.
Like: I got upgraded to a Toyota Vios Dislike: I wanted to try driving a Honda City, but got upgraded to a Toyota Vios
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Customer Service
Good car, wide and perfect aircon.
Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
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View more >Dislike: I wanted to try driving a Honda City, but got upgraded to a Toyota Vios