The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.
When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.
Like: Wide car for carry all luggage (4 checked bags and 4 hands bag) Dislike: The car hired was a Toyota (or similar) and the one given was a Proton Alza
Like: I had left my laptop on the car. Staff are very friendly and honest even though i not even notice that
Return to me after I didnt realize more than an hour, call me and return to me.
Very good service
Car is in good condition.
Like: I got upgraded to a Toyota Vios Dislike: I wanted to try driving a Honda City, but got upgraded to a Toyota Vios
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