Everything perfect...but...

Very satisfied

I originally booked a BMW and paid for it, but they gave me a Nissan Tiida. After demanding a refund and filing a complaint in anger, they replaced it with a Suzuki Vitara. The tires on this Vitara were almost worn out. You know how Athens streets are—lots of uphill and downhill. At one point, the brakes failed, and the car slid down a slope; luckily, no one was at the intersection, or there could have been a serious accident. Later, the brakes made a grinding noise and were practically worn out.

Great from start to finish, flight was delayed we called to let them know, no issues upon collection. I liked the fact they also had staff outside who gave you the car and collected it back at the end of the rental so you dont have to mess about going back and forth to the desk. The car was also great, good spec.

Smooth process

Like: Having air conditioning in the back two rows of van was critical. Two previous trips to Greece were almost ruined by a large van with no air-conditioning in the back seats. A disaster for a country like Greece.
Dislike: Very Fast service for pick up; Very friendly, helpful staff; Drop off very easy, and staff very helpful in finding a couple of carts and helping us unload. Top marks! Thank you so much!

Like: Fast reply. I missed my flight and then rescheduled a new one so I had littel time to contact and to request time change. These people are awesome and so professional. Plus they have the best prices.
Dislike: Nothing.