Did not specify the required gasoline type, leading to unnecessary detours.

This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.

The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.

Renting a car at the airport is very convenient, and the staff have a good attitude.

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy