We arrived at the scheduled pickup location before the reserved time, only to be told that our reserved car had been returned to another location by the previous customer. We were told to pick it up ourselves from the other location. The staff showed no sense of responsibility, with an attitude like, 'Just go get it yourself.' We had no choice but to take a taxi to the other location, and we are still negotiating compensation with the car rental platform. Despite agreeing to return the car to our scheduled drop-off point, we were charged a one way fee again when returning it, with the staff's attitude being consistently poor. It was a bizarre car rental experience with chaotic management and no sense of service. By the way, the store is actually Hertz.

Although Thrifty shares office space with Hertz, there is no sign indicating this at the Munich East Station branch, only the Hertz logo. The opening hours on the rental platform stated a closing time of 6 PM, but in reality, they closed at 5 PM. This caused me to rush there by 5:30 PM on September 26, 2017, only to find that no one knew about Thrifty, not even the staff at the hotel where Hertz operates. What's more disappointing is that our train was delayed and we missed our stop, but when we called the office, they told us to get to East Station as soon as possible and hoped they could wait for us. However, they did not refuse us on the phone but left promptly at 5 PM, and the phone line was no longer reachable. This resulted in wasted valuable time and money, dragging three large suitcases back to the East Station. Even though we reached the hotel where their office is located, no one knew about the shared office arrangement, causing a lot of frustration until we figured it out by calling the rental platform's customer service. You showed no responsibility towards your customers. If you were really about to close, you should have informed us directly over the phone and helped coordinate with the Munich Central Station or the airport to let us rent a car there. Instead, you left us, unfamiliar visitors from China, to figure things out on our own. Moreover, the operating hours were marked incorrectly, the company signage was unclear, and despite having informed the staff in advance, they still left on time. Overall, this experience was extremely, extremely, extremely disappointing.