The service was not provided by JT Rent-A-Car, it was subcontracted to EZ Rent-A-Car. However, the service from EZ Rent-A-Car was excellent, and the staff were very friendly!
The car was delivered and picked up at the airport. The driving instructor explained the traffic rules and driving precautions for both Taiwan and the mainland. The service was warm, thorough, and responsible.
For this JT company, nobody at the airport knew about it. They sent a message at 11:30 PM the night before departure, asking me to add someone on WeChat to arrange the car pickup. I had noted my arrival flight and pickup time when I placed the order. I waited 40 minutes at the airport before someone showed up, then it took another 20-minute drive to reach an office outside the airport. It was basically a private rental company with 5 or 6 cars. They briefly recorded my details and asked for a security deposit of 2000 RMB. I offered to pay by card, but they subtly insisted on WeChat or Alipay. Due to time constraints, I didn't argue and paid as asked. Later, I was told it would take 90-120 days to refund the deposit, which I found problematic. The car they provided was different from what I had ordered and seemed to be of a lower tier. It wasn't fully fueled either. The condition of the car wasn't good; the steering wheel was not aligned, and the wheels were not properly balanced. I wouldn't recommend renting from this company in the future.
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Customer Service
Very good
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