Long wait time for car pickup

Good

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

The staff were extremely rude and ignored customer requests. They downgraded my reserved Mercedes E-Class to a small Toyota without permission. The staff also did not inform me that driving in central London requires a congestion fee.