The staff was helpful but I did not get the Toyota Yaris I booked so a bit disappointed.

The car already drove over 130000 km, the car condition, engine and inside cleanliness were good for 130000km. Huum but interior light did not work... The staff was kind and polite.The car was not ready at Airport pickup area, so I waited for over 30 mins... It would be better for staff to have a talk while waiting.... Don Mueang Airport terminal 2 Arrivals (Pick up and drop off) is easy to access through highway, but...due to Thailand road structure, a bit bothersome through local roads.

Very easy to make a reservation.

Vehicle broke down. We had to take the vehicle to a garage for repairs. Waited over three hours. Balance of our day was stuck in a garage waiting for repairs. Rental company didn’t have a replacement vehicle. Nothing about compensation for us. We had plans and couldn’t do them. Very disappointed

Due to booking transition error, it took about 2 hours to pick up the car with Easyrentcars.com help. And because of busy season, the normal sized SUV was provided to me. On this trip, I was alone, so ... very ? too? spacious. In country side area, mileage was 12.5 km/l (91). Thinking of Thailand gasoline quality....huum I don't know good or bad. Anyway, counter staff was very polite.

I received the confirmation message (double booking or no) from Easyrentcars.com 2 days before, on the rent start day, at counter... staff said " Easyrentcars.com cancelled your booking. " I phoned your customer service, and I got great help from staff.

Counter services need to improve