We got a larger car than expected. or wanted. Also missing a parcel shelf, which we had to drive 10 miles out of our way to get.

The upgrade car was larger than we wanted, used more petrol, so more expensive for ya.

Nice new clean car. Very good value.

Not heard about the price drop at all.

I'd never use them again, always stick with the more reputable companies. They were quite shady when I entered the office- closing the door while they spoke to each customer individually for example and turned out to be £40 more expensive for a day hire than the other companies that looked more expensive initially. This is because they have a 100 mile a day limit, after that you pay .30p per mile. They also block £1600 for car damage and fuel- my cc limit isn't that high so I had to pay a minimum of £37 to reduce it. Never had to do that with any other company, and I hire cars a lot. Also found out that the workers get commission on everything including damage to your car so they're highly motivated to charge you more in any way they can. I heard that in their training they are told- get the ones off the plane, they're too tired to make good decisions and tell them they need things they strictly don't. So terrible company, all of that really spoiled the beginning and end of an otherwise lovely day trip.

I don't know which is Easirent and which is Easyrentcars.com so have pasted this in to both.......Staff were friendly, the pickup process was a little slow, and the 'upsell' of insurance at the checkin desk was something I would have rather didn't happen. Having booked insurance online, this was 'belittled' slightly by the check in staff and so ultimately we did purchase additional insurance, though I understand I could have stuck to my original booking. That said, the check in staff and and at departure were friendly, and helpful. Without doubt the biggest let down was that the car was not the one chosen, and was not 'similar' as their website suggested. Instead of a 'Medium SUV' similar to a Ford Kuga, we had a Peugeot 2008 which is the size, height and with the space of a mini hatchback.