Long wait time, waited for over half an hour, and then spent another half hour signing various documents.

Gave the wrong car and refused to replace it. Forced the user to accept it.

Waited for an hour to pick up the car

It was supposed to be open 24 hours, but when we arrived at the airport terminal store to pick up the car, there was no one there! The contact number left at the counter went to voicemail, and no one answered. We waited for more than an hour and finally had to contact the car rental customer service. After that, a young man from the rental company showed up. After we completed the rental procedures, he only roughly pointed out the parking location and didn’t accompany us to pick up the car. This shows the service quality of a small company! We booked a Volkswagen Sharan online, but the rental company substituted it with a newish Seat that had been in use for about a year.

Honestly, one of the best, smoothest, most transparent nicest car location service I ever had globally. Congratulations, keep up the good work.