No enough good car for client and force client to use poor car with no choice
Thailand
Reviewed: Wed, Dec 5, 2018
About National:3.7/10
National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats.
After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left).
On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).
Both the counter staff and the car delivery personnel were very polite. The counter didn't push you to buy insurance, just asked once. Very restrained, well done.
The pickup process was good, but when returning the car, there was a scratch on the vehicle. The woman at the company store was quite dramatic and did not speak Chinese, so we had to communicate in English. They insisted on charging me, claiming to have given me a 50% discount, and I ended up paying 4280 THB. Back home, a similar paint job at a dealership would cost no more than 500.
“Easy, cheap, fast, good services and convenient.”
About National:9.7/10
Good car, good services, good pick up and drop off, no restricted condition and everything fast and convenient.
About QEEQ:10.0/10
Easy to book, cheap price and good services.
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No enough good car for client and force client to use poor car with no choice
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